thank you for choosing nobis
Enjoy complimentary Standard shipping on all orders. All addresses within Canada are shipped via UPS courier service. Please note that we do not ship to PO boxes or freight forwarding companies (containers).
SHIPPING STATUS UPDATE
Our team and community's health and safety is our top priority; while we continue to serve you, there will be delivery delays beyond our control. Please note that we can not guarantee a delivery date at this time due to the ongoing challenges faced by the COVID-19 pandemic.
While we do our utmost to serve our customers to the highest delivery standard possible, please be patient as carriers are experiencing unprecedented delivery challenges. As a safety precaution for our employees and partners, all return packages will be handled seven days after receipt. Please expect your refund to be issued 7-14 days after your returned order has been received.
Thank you for your patience and understanding, we will get through this together.
Updated: April 28, 2021
Please allow approximately 3-6 business days for delivery of your order.
In partnership with Swyft, Nobis is happy to offer Accelerated Same Day Shipping or Accelerated Next Business Day Shipping to select Toronto addresses. If you are eligible, you will be able to select one of these Swyft shipping options at checkout.
Please allow 1-2 business days for your order to be processed, before it is dispatched by UPS. Delivery timelines commence up to two business days following the date of purchase.
All orders are processed and delivered Monday through Friday, excluding holidays.
Some rural addresses may take longer for delivery.
Complimentary return labels are provided within 30 days of your purchase for all eligible items in original condition and packaging. To initiate a return, please click the link below. Input your order details within 30 days of your purchase date, and a pre-paid return shipping label will be sent to your email.
Please note all collaboration products are final sale and are not eligible for return or exchange.
Orders may be cancelled before they are processed, typically within 24 hours. Once an order has been sent for fulfillment it can not be cancelled and a return must be initiated.